سياسة الاسترداد

At Délice, we want you to shop with complete confidence. This policy explains your return, exchange, and refund rights, in accordance with the Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations.

1. Unopened Products — 14-Day Returns, No Questions Asked

You may return or exchange any product within 14 days of receiving your order, without giving a reason and without bearing any costs, provided the product is unopened, unused, and in its original condition and packaging, exactly as you received it.

2. Opened Products

Once a skincare or personal care product has been opened or used, it can no longer be restored to its original condition and cannot be resold safely. For this reason — and in line with the exceptions established under the Consumer Protection Law and Article 13 of its Executive Regulations — opened or unsealed products cannot be returned or exchanged, with one important exception:

3. Defective or Non-Conforming Products — 30 Days, Even If Opened

If a product is defective, spoiled, damaged, or does not match its description, you are entitled to a replacement or a full refund within 30 days of receipt, as guaranteed by Article 21 of the Consumer Protection Law. This right applies even after opening — many defects only become visible once a product is used.

Defects include, for example: separated, discolored, or foul-smelling formula; leaking or damaged packaging on arrival; a broken pump or applicator; or receiving a different product than the one you ordered.

If your order arrives damaged, photographing the product and outer packaging and contacting us within 48 hours helps us resolve your claim faster — it does not shorten or replace your 30-day legal right.

4. How to Request a Return, Exchange, or Refund

Contact us at contact@delicelabs.com or +201044885528 with your order number.
Tell us whether you prefer an exchange or a refund.
We arrange the return pickup or provide instructions. For eligible returns, you pay nothing — no return shipping, no fees.

5. Refunds — Within 7 Days

Once we receive and inspect the returned product, your refund is issued within 7 days, as required by law:

Card / online payments: refunded to the original payment method.
Cash on delivery: refunded by [bank transfer / InstaPay / mobile wallet], whichever you prefer.

Exchanges ship as soon as we receive the returned item.

6. Not Eligible for Return

Products that have been opened or used (unless defective — see Section 3).
Products damaged after delivery for reasons attributable to the customer.
Free gifts and samples accompanying an order.

7. Your Legal Rights Always Come First

Nothing in this policy reduces your rights under the Egyptian Consumer Protection Law No. 181 of 2018 and its Executive Regulations. Where this policy is silent, the law applies.